How it works
Trust, built into every transaction.
The Plug Corner sits between buyer and seller so neither has to worry. Here’s the full flow, step by step.
1. Shop
Find what you love and place your order through the platform.
2. We Hold Payment
Your payment is held in secure escrow — not released to the seller yet.
3. We Deliver
Collection, Seller Delivery, Plug Corner Delivery, or PAXI — your call at checkout.
4. You Inspect (48 hours)
After delivery you have 48 hours to inspect the item and confirm or dispute.
5. Seller Gets Paid
We release the payment after you confirm — or automatically when the 48-hour window ends.
Frequently asked
How is my payment protected?+
When you pay, your money is held by The Plug Corner — not the seller. We only release the funds once you confirm you’ve received the item in good condition, or automatically after the 48-hour review window if there’s no dispute.
What is the 48-hour review window?+
Once your delivery is confirmed, you have 48 hours to inspect the item. During that window you can confirm receipt (releases payment immediately) or open a dispute (pauses payment while our team investigates). After 48 hours with no dispute, payment is released automatically.
What if the item isn’t as described?+
Open a dispute from your order page within the 48-hour window. Our team will review the evidence (photos, messages, delivery records) and resolve it for you.
Who handles delivery?+
We offer four options: Collection from Seller (free), Seller Delivery, Plug Corner Delivery (same-day in Cape Town), and PAXI (PEP-store pickup network). You choose at checkout.
What does it cost to sell?+
Listing is free. We charge a platform commission of roughly 7.5–10% once a sale completes. Delivery fees are billed separately.