Shipping Policy

At The Plug Corner, we are committed to providing a transparent, reliable, and flexible delivery experience for both buyers and sellers. As an online marketplace, we connect buyers with independent sellers across South Africa. Depending on the seller and product, orders may be delivered by the seller, fulfilled through The Plug Corner, collected by the buyer, or delivered electronically in the case of digital products.

The available delivery method for each product will always be displayed on the product page before checkout.

1. Delivery options

Seller delivery

Some sellers choose to fulfil and deliver orders independently.

Where Seller Delivery is selected:

• The seller is responsible for packaging and dispatching the order.
• The seller selects their preferred courier or delivery service.
• Estimated delivery timeframes are provided on the product listing where available.
• Tracking information will be supplied where available.

The Plug Corner delivery

Eligible sellers may choose to have The Plug Corner coordinate delivery on their behalf.

Where this delivery option is selected:

• The Plug Corner will arrange collection of the order from the seller.
• Delivery will be completed using one of our approved logistics partners.
• Buyers will receive shipment updates and tracking information where available.

Collection

Some sellers offer buyers the option to collect orders directly.

Where Collection is available:

• This option will be displayed before checkout.
• Buyers will receive collection instructions once payment has been confirmed.
• Buyers may be required to present proof of purchase and valid identification before collecting an order.
• Collection must take place during the seller's advertised operating hours.

Digital product delivery

Digital products, including activation codes, vouchers, subscriptions, downloadable content and other electronic products, are delivered electronically.

Delivery normally occurs shortly after payment has been successfully verified unless otherwise stated on the product page.

No physical shipment is required for digital products.

2. Delivery areas

The Plug Corner currently facilitates deliveries within South Africa.

Certain sellers may have delivery restrictions based on their location or the nature of the product.

Where delivery restrictions apply, these will be displayed before checkout where reasonably possible.

3. Order processing

Orders begin processing once payment has been successfully authorised.

Processing times vary depending on the seller and the product.

Orders placed outside normal business hours, on weekends or public holidays may only begin processing on the next business day.

4. Estimated delivery times

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery times may vary due to:

• Seller processing times
• Courier delays
• Public holidays
• Severe weather conditions
• High order volumes
• Remote delivery locations
• Circumstances beyond the reasonable control of The Plug Corner or the seller

Where delays occur, reasonable efforts will be made to keep buyers informed.

5. Shipping costs

Shipping costs are determined by several factors, including:

• Delivery destination
• Product size and weight
• Seller location
• Delivery method selected

Applicable shipping costs will be displayed before payment is completed.

Some products may qualify for free shipping where indicated.

6. Order tracking

Where available, tracking details will be provided once an order has been dispatched.

Certain delivery methods or sellers may not provide live tracking.

7. Failed deliveries

Delivery may fail where:

• An incorrect delivery address has been supplied.
• Nobody is available to receive the parcel where required.
• The courier is unable to access the delivery location.
• Collection is not completed within the seller's specified collection period.

Where additional delivery attempts are requested, additional delivery charges may apply.

8. Delayed deliveries

While every effort is made to deliver orders within the estimated timeframe, delays may occasionally occur.

If your order has not arrived within the expected delivery period, please contact our support team through the Help Centre.

The Plug Corner will work with the seller and, where applicable, the courier partner to investigate the delay and provide updates where possible.

9. Lost orders

Where an order is confirmed as lost before successful delivery, buyers may be offered:

• A replacement product (subject to availability), or
• A refund in accordance with our Refund Policy.

Each claim will be assessed on its individual merits.

10. Damaged deliveries

If an order arrives damaged, buyers should:

• Notify The Plug Corner within 48 hours of delivery.
• Retain the original packaging where possible.
• Provide photographs of the damaged item and packaging if requested.

Prompt reporting allows us to investigate and resolve the matter as efficiently as possible.

11. Incorrect deliveries

If you receive an incorrect item, please notify us within 7 days of delivery.

Once the issue has been verified, arrangements will be made for the correct item to be supplied, exchanged or refunded in accordance with our Refund Policy.

12. Buyer responsibilities

Buyers are responsible for:

• Providing accurate delivery and contact information.
• Ensuring someone is available to receive deliveries where required.
• Inspecting products upon delivery or collection.
• Reporting delivery issues within the applicable timeframes.
• Collecting orders within the seller's specified collection period where Collection has been selected.

13. Seller responsibilities

Sellers using The Plug Corner Marketplace are responsible for:

• Providing accurate product listings.
• Packaging products appropriately for delivery.
• Dispatching orders within the stated processing timeframe.
• Providing accurate shipment information where applicable.
• Cooperating with delivery investigations and customer enquiries.
• Ensuring products are available for collection where Collection has been selected.

Failure to meet these obligations may result in seller performance reviews or restrictions on marketplace access.

14. The Plug Corner's role

The Plug Corner operates as an online marketplace connecting buyers and independent sellers.

Where a seller fulfils and delivers an order independently, the seller remains responsible for the fulfilment and delivery of that order.

Where The Plug Corner coordinates delivery, we facilitate collection and shipment using approved logistics partners.

Although we assist in resolving disputes and delivery issues, The Plug Corner is not the manufacturer of products sold by independent sellers.

15. Risk and ownership

Ownership of products transfers to the buyer once full payment has been successfully received and the order has been fulfilled.

For physical products, the risk of loss or damage generally passes to the buyer upon successful delivery or collection, subject to the rights afforded to consumers under the Consumer Protection Act, 2008.

Nothing contained in this Shipping Policy limits or excludes any rights available to consumers under applicable South African law.

16. Contact us

If you have any questions regarding shipping, delivery or collection, please contact us through our Help Centre or via the contact details published on our website.

Our support team will make every reasonable effort to assist you and ensure your shopping experience with The Plug Corner is as smooth as possible.